Wednesday, March 21, 2012

Email Report in Outlook 2007 not the same as Outlook 2003

I have a Reporting Services 2005 report that is emailed to users. I created/formatted the report based on how it looked in Outlook 2003 which all of our users had at that time. The report is wide, but just fit in the email window when it was full size. Now I have a user who has been converted to Outlook 2007 and he emailed me a copy of the report he received in Outlook 2007 and it looks like it reduced the column sizes; it does not fill the entire email window and wraps the wording on most lines because the column sizes have been reduced.

The report is:

Delivered by: Report Server E-mail

Include Report is checked

Render Format is Web archive

Any ideas on how I can fix this?

Thanks in advance.

I still haven't found a fix for this, however, the user has found that opening the email message in a browser window displays it as expected. I wouldn't consider this a fix, unless all Outlook 2007 users are supposed to open all email messages in a browser window. If not, then it still would be nice to send an email report that is formatted correctly when the message is opened as a regular email message as it used to do in earlier Outlook versions.

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I am having the same issue.

Has anyone found a solution to this?

I have an embedded image in my header that is not showing either.

Any help would be greatly appreciated.

Thanks, Adrian

|||I am still waiting for a solution. My report does not have an embedded image so I can't help you there. If I ever find a fix, I will post it here.|||We are having the same issue. Just getting my name on this so when anyone updates it i'll get emailed. :-)|||Ditto for me!|||Also having this issue, and have been trying to hack around it for a while. This really should be fixed as a lot of reports in outlook 2007 become almost unreadable when the columns get squished to be so narrow.|||Yet another with the same problem.|||

What are the target platforms?

Xp with Outlook 2003 & IE6 is okay?

How about Xp with Outlook 2003 & IE7?

I don't think there is an easy fix for this problem as I reacall reading somewhere that Outlook 2007 uses Word2007, and not IE to render html emails.

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If you mean which platform correctly displays the reports, then that would be all users who are on XP or newer, with Outlook 2003 and at least IE6. So are you saying that SSRS 2005 reports cannot be displayed inside the email message without opening a browser OR that these reports need to be completely reformatted to display correctly in Outlook 2007? I guess I'm asking if readable reports can even be included in the text of an Outlook 2007 email message? As more users upgrade, this is becoming more of a problem.

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Outlook 2003 used IE to render html. Outlook 2007 chose to use Word to render html which does not honor the column widths we specify. Search the web for "outlook 2007 html" and you'll find this problem is definately not specific to Reporting Services.

The good news is there is a fix (http://support.microsoft.com/kb/935399) which is part of the latest SQL Server 2005 SP2 Cumulative Updates available from http://support.microsoft.com/kb/936305.

Thanks.

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